Support

How can we help?

Browse the most common questions below, or reach out to our team directly — we're happy to help you get the most out of your wardrobe.

Frequently asked questions

Can't find what you're looking for? Email us.

Getting started

What is Wardrobely?

Wardrobely is an AI wardrobe stylist. Snap photos of the clothes you already own, and Wardrobely digitizes each piece, builds a searchable closet, and puts together outfits for you — personalized to your style, the weather and the occasion.

Which devices does Wardrobely support?

Wardrobely is built for iPhone and iPad, launching on the App Store soon. An Android version isn't available yet — email us and we'll let you know the moment either goes live.

Is Wardrobely free?

Yes. You can build your wardrobe, get daily outfit picks and use the core styling features for free. Wardrobely Pro unlocks unlimited AI stylist chat, advanced Studio layering and more — see the Pricing section for the full comparison.

How do I add clothes to my wardrobe?

Tap the + button and take a photo of a garment, or import one from your photo library. Wardrobely automatically removes the background and tags the category, colour, season and fit. You can adjust any tag before you save.

AI stylist & outfits

How does the AI stylist work?

The stylist looks at the items in your wardrobe along with your style preferences, the weather and the time of day, then suggests complete outfits with a match score. You can ask it follow-up questions in chat — like "something warmer" or "dress this up for dinner" — and it will re-style on the spot.

Why is one of my items tagged incorrectly?

Auto-tagging is very accurate but not perfect, especially with busy patterns or unusual lighting. Open the item, tap Edit, and correct the category, colour or season — your fix helps the app style you better next time.

Can I get outfit suggestions for a specific occasion?

Absolutely. Ask the AI stylist for the occasion you have in mind — a wedding, a work trip, a rainy commute — and it will assemble looks from clothes you already own. In Studio you can also layer and swap pieces to fine-tune any outfit.

Does Wardrobely use the weather?

When you allow approximate location, Wardrobely factors in the local forecast so daily picks make sense for the conditions. Precise GPS is never required, and you can turn this off in Settings at any time.

Account & subscription

What's included in Wardrobely Pro?

Pro unlocks unlimited AI stylist conversations, advanced Studio layering, deeper wardrobe insights and priority support. The Pricing section on our home page lists exactly what's in the free plan versus Pro.

How do I manage or cancel my subscription?

Subscriptions are billed through Apple, so you manage them in iOS Settings → your name → Subscriptions → Wardrobely. From there you can change your plan or cancel — you'll keep Pro until the end of the current billing period.

How do free trials work?

If a free trial is offered, you won't be charged until it ends, and you can cancel any time before then to avoid a charge. Manage the trial the same way as a subscription, in iOS Settings under Subscriptions.

I paid but Pro isn't showing up.

Open Settings in the app and tap Restore Purchases — this re-syncs your entitlement from the App Store. Make sure you're signed in with the same Apple ID used for the purchase. Still stuck? Email us and we'll sort it out.

Privacy & your data

Are my photos private?

Yes. Your wardrobe photos are yours. They're transmitted securely, stored encrypted, and used only to power your closet and styling. We never sell your photos or personal content.

Do you use my photos to train AI?

We do not use your personal content to train third-party generative models unless you give specific, opt-in consent — which you can withdraw at any time in Settings. See our Privacy Policy for the full detail.

How do I delete my account and data?

You can delete your account and content directly in Settings → Account → Delete account, or email us and we'll take care of it. Deletion removes your wardrobe and profile from active systems on our standard cycle.

Can I export my data?

Yes. Request a copy of your data in a portable format by emailing us. We may verify your identity first, then respond within the timeframes required by applicable law.

Troubleshooting

The app is crashing or running slowly.

First, make sure you're on the latest version from the App Store and restart the app. If it persists, restart your device. Still seeing issues? Email us with your device model and iOS version and we'll investigate.

My wardrobe isn't syncing across devices.

Confirm you're signed in with the same account on both devices and connected to the internet. Pull down to refresh your wardrobe. Sync can take a moment after adding lots of items at once.

I can't sign in or forgot my password.

If you signed up with Sign in with Apple or Google, use that same button to get back in. For email accounts, use "Forgot password" on the sign-in screen to reset it. If your reset email doesn't arrive, check spam or contact support.

My photos won't upload.

Wardrobely needs camera and photo-library permission to add items. Check iOS Settings → Wardrobely and make sure access is granted, then try again on a stable connection.

Still need a hand?

Our support team is real people who use Wardrobely every day. Send us a note and we'll get back to you.